System Administrator Standards

This standard outlines the required procedures for systems administrators at WPI.

Definition

A systems administrator is a member of the university community who is responsible for system and network support of computing resources in a local, departmental or enterprise environment. This could be a single person or a shared responsibility among several individuals. The title of this person varies by department. The systems administrator acts as the primary contact person in case of a security event.

Purpose

The purpose of this standard is to outline required procedures for systems administrators.

Scope

The scope covers systems administrators managing systems in one or more of the following categories.

  • Systems storing
    • WPI confidential information
    • Governmentally regulated information
    • WPI intellectual property
    • Information covered under any executed non-disclosure agreement
  • IT supported administrative and academic computers
  • Computers in WPI laboratories
  • Systems connected to the WPI network (except student-owned machines)

Standard

WPI systems administrators:

  • Adhere to the WPI Acceptable Use Policy and theCode of Conduct for IT Administrators.
  • Provide, maintain and secure systems.
  • Possess and maintain current knowledge and skills for administered platforms
  • Provide back-up and recovery for critical data, specifically:
    • Creating, maintaining and adhering to an approved backup schedule
    • Ensuring that the previous backup was successful
    • Providing for a reasonable tape rotation schedule and changing tapes accordingly
    • Cataloging, clearly marking, and storing tapes in an appropriate "safe place" or off-site
    • Replacing tape media according to the backup schedule and media manufacturer recommendations
  • Define account creation and removal procedures
  • Provide support to end-users directly and via the Helpdesk
  • Change Management
    • Document changes via software or other means
    • Require supervisory sign-off for changes that affect the infrastructure or secure data of the university
  • Initiate an investigation of any suspected security breach according to the IT Incident Response Standard.

Revision History:

  • The Information Technology Division endorsed this standard in February 2007.
  • The faculty Committee on IT Policy endorsed this standard on April 15, 2008.
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