MFA Verification for Workday Unavailable

When signing in to Workday, the Multifactor Authentication verification is not received

This news post has 2 updates

Why

WPI's implementation of Workday relies upon Microsoft's multi-factor authentication service. WPI employees may experience issues accessing Workday until Microsoft has resolved this issue. IT is currently working with Microsoft and will provide updates as new information becomes available.

Impact

After accessing Workday through portal.wpi.edu and entering login credentials, you are prompted with "verification sent" but the verification is never received. Therefore you cannot complete login to Workday at this time.


Timeline & Updates

MFA/SSPR Restored

Microsoft has resolved the issue impacting Multifactor Authentication and Self-Service Password Reset. Both are able to be used for WPI systems, including Workday.

End: 19 November 2018, 1:42 PM

Microsoft update for MFA

Microsoft has confirmed that they are aware of the issue and are working to address it. Currently Multifactor Authentication (MFA) and Self-Service Password Reset (SSPR) services are impacted.

Posted: 19 November 2018, 8:40 AM

Start: 19 November 2018, 8:11 AM

Status

Resolved


Timing

From

Monday

19 November 2018

8:11 AM

To

Monday

19 November 2018

1:42 PM

Posted

19 November 2018, 8:40 AM