MFA Verification for Workday -Intermittent Issues
When signing in to Workday, the Multifactor Authentication verification may not be received
Why
Service Desk is receiving reports of intermittent issues completing MFA for Workday login.
WPI's implementation of Workday relies upon Microsoft's multi-factor authentication service. WPI employees may experience issues accessing Workday until Microsoft has resolved this issue. IT is currently working with Microsoft and will provide updates as new information becomes available.
Impact
After accessing Workday through portal.wpi.edu and entering login credentials, you are prompted with "verification sent" but the verification is never received. Therefore you cannot complete login to Workday at this time.
Timeline & Updates
End: 27 November 2018, 4:32 PM
27 November 2018, 1:25 PM
MFA Availability Improving
It is likely that MFA login will be successful now. While we are seeing improvement, there may still be instability as Microsoft works to complete repairs.
27 November 2018, 11:50 AM
MFA Update from Microsoft
Microsoft is addressing the issue and has confirmed that impacted customers may encounter timeout errors. Their next update on this issue is expected at approximately 12:45 PM.
Posted: 27 November 2018, 10:21 AM
Start: 27 November 2018, 9:35 AM
Status
Timing
From
Tuesday
27 November 2018
9:35 AM
To
Tuesday
27 November 2018
4:32 PM
Posted
27 November 2018, 10:21 AM