MFA Verification for Workday -Intermittent Issues

When signing in to Workday, the Multifactor Authentication verification may not be received

This news post has 2 updates

Why

Service Desk is receiving reports of intermittent issues completing MFA for Workday login.

WPI's implementation of Workday relies upon Microsoft's multi-factor authentication service. WPI employees may experience issues accessing Workday until Microsoft has resolved this issue. IT is currently working with Microsoft and will provide updates as new information becomes available.

Impact

After accessing Workday through portal.wpi.edu and entering login credentials, you are prompted with "verification sent" but the verification is never received. Therefore you cannot complete login to Workday at this time.


Timeline & Updates

End: 27 November 2018, 4:32 PM

MFA Availability Improving

It is likely that MFA login will be successful now. While we are seeing improvement, there may still be instability as Microsoft works to complete repairs.

MFA Update from Microsoft

Microsoft is addressing the issue and has confirmed that impacted customers may encounter timeout errors. Their next update on this issue is expected at approximately 12:45 PM.

Posted: 27 November 2018, 10:21 AM

Start: 27 November 2018, 9:35 AM

Status

Resolved


Timing

From

Tuesday

27 November 2018

9:35 AM

To

Tuesday

27 November 2018

4:32 PM

Posted

27 November 2018, 10:21 AM