Voicemail System Migration

Transition voicemail services to the new Avaya Aura Messaging system for campus phone extensions.

Why

ITS is changing voice messaging on campus phone extensions from the current CallPilot voicemail to the new Avaya Aura Messaging.

Impact

To retrieve voicemail messages:

  • Prior to January 2, dial x5900 or call 508-831-5900 from off campus
  • After January 2, dial x6900 or call 508-831-6900 from off campus

Action Needed

We Recommend:

  • Prior to January 2, initialize the voicemail box and set a new password
  • Record a new greeting. If no new greeting is recorded, an automated voice will state your name, then a caller may leave voicemail.To record your voice instead, follow the prompts to update the personal verification.

The new user interface is similar, with some differences. A reference guide is available.


Timeline

End: 2 January 2017, 10:00 PM

Posted: 2 January 2017, 1:20 PM

Start: 2 January 2017, 10:00 AM

Status

Completed


Timing

From

Monday

2 January 2017

10:00 AM

To

Monday

2 January 2017

10:00 PM

Posted

2 January 2017, 1:20 PM


Audience

Faculty Staff

Related Service

Telephones

Related Component

Voicemail