Email and Calendaring Performance Issues

ITS has received reports of performance issues with users on Outlook and Outlook Web access.

Why

ITS received reports of intermittent performance issues in email clients and Outlook Web Access starting at 10:00 PM on Tuesday, 8/16/16.

Email clients may have queued outgoing messages until access was restored and the email was sent.

The services were restarted, 8/17/16, at 7:30 AM and the problems should be resolved.

ITS is performing Root Cause Analysis to determine the cause of this issue.

Impact

There should be no impact to end-users moving forward. No email would have been lost.

Action Needed

Please contact the IT Service Desk (call Ext. 5888 or e-mail its@wpi.edu) with any questions or concerns regarding this issue.


Timeline

Posted: 18 August 2016, 12:02 PM

End: 17 August 2016, 7:30 AM

Start: 16 August 2016, 10:00 PM

Status

Completed


Timing

From

Tuesday

16 August 2016

10:00 PM

To

Wednesday

17 August 2016

7:30 AM

Posted

18 August 2016, 12:02 PM


Audience

Faculty Staff Students