Email Access Issue in iOS 11

Delay upgrade to iOS 11 due to an incompatibility accessing email in the new release.

This news post has 2 updates

Why

Due to an incompatibility in the new release of iOS (released 9/19), users of the built-in Mail app in iOS 11 may be unable to sync their WPI (Office 365) mailbox or log in to their accounts. iOS 9 or 10 users are not affected.

Microsoft and Apple are working to resolve this issue. More information will be posted as it becomes available.

Impact

Access to WPI (Office 365) mailbox is unavailable for iOS 11 users.


Timeline & Updates

End: 26 September 2017, 2:45 PM

iOS O365 Issue Resolved

Apple has released 11.0.1 to address the issue with O365. It is now safe to upgrade.

ITS strongly recommends backing up your device prior to upgrading.

For more information about the patch, please see Apple's support article.

Posted: 19 September 2017, 5:00 PM

Workaround

If you have already updated to iOS 11, you can access your WPI mailbox using the Microsoft Outlook for iOS app available in the App Store.

Start: 19 September 2017, 1:00 PM

Status

Resolved


Timing

From

Tuesday

19 September 2017

1:00 PM

To

Tuesday

26 September 2017

2:45 PM

Posted

19 September 2017, 5:00 PM