IT Service Management

IT offers various services in support of the WPI Community.

About

The IT Service Desk is WPI's central support service for IT related issues, especially in the areas of systems trouble, network connectivity, and the use of supported desktop applications. IT provides two stages of support to faculty, staff, and students: an attempt to resolve problems or answer questions at the Service Desk, or if quick resolution is not appropriate or achievable, escalate to a higher tier for in-depth assistance.


Using This Service

Availability

Extended business hours

Cost

No additional cost

Support Contact

Contact the ITS Service Desk

Requirements

  • The request must be related to a WPI ITS service
  • Be willing to work through issue with Service Desk representative

Requesting This Service

Contact the ITS Service Desk




Aliases

Desktop SupportPC SupportService Desk

Audience

AlumniEmeritusFacultyGuestsProspective StudentsStaffStudents